ZIKO Web Design — Website Design & Maintenance. Please read in full before accepting.
1. These Terms
These Terms and Conditions ("Terms") govern the provision of website design, development, and maintenance services ("Services") by ZIKO ("the Developer", "I", "me") to the business or individual requesting the Services ("the Client", "you"). By ticking the acceptance box, requesting a quote, paying an invoice, or otherwise instructing the Developer to begin work, the Client agrees to be bound by these Terms.
These Terms form the whole agreement between the parties for the Services described in the accompanying quote or order form. Nothing here removes any statutory right the Client has that cannot lawfully be excluded.
2. Services and Scope
The specific website, package, and deliverables are set out in the quote, proposal, or order confirmation agreed with the Client before work begins ("the Project"). Typical packages include:
- Website Build — a one-off fee covering design, build, and delivery of an agreed number of pages, as set out in the quote.
- Monthly Maintenance — an ongoing rolling service covering updates, minor content changes, security monitoring, and support, as described in Clause 8.
Any work, feature, or page not listed in the agreed quote is outside the scope of the Project and will be quoted separately before it is carried out. The Developer will always tell the Client the cost of extra work before starting it.
3. Quotation, Approval, and Changes
A price is only binding once confirmed in writing (email or messaging is sufficient). Verbal estimates given during an initial conversation are indicative only.
The Client will be shown a design draft or preview before final build work is completed, and may request reasonable changes at that stage.
- Two rounds of revisions to the agreed design are included in the Website Build fee.
- Further revision rounds, or changes requested after the Client has approved the final design, may be chargeable at the Developer's standard rate, quoted in advance.
- Requests that materially change the scope of the Project (e.g. adding new pages, e-commerce functionality, or custom features not in the original quote) will be treated as a new quote.
4. Fees and Payment
Unless otherwise agreed in writing:
- The Website Build fee is payable as set out in the quote (currently advertised from £50 for a standard build). Payment terms (e.g. deposit, full payment on completion) will be confirmed at the time of quoting.
- The Monthly Maintenance fee (currently £30/month) is billed monthly in advance, starting after any free introductory period has ended.
- Late payments may result in the Project being paused, the live site being taken offline, or maintenance being suspended, after reasonable notice has been given.
- All fees are quoted in pounds sterling (GBP). If the Developer becomes VAT-registered, VAT will be added and shown separately on invoices from that point.
Where the Client is a consumer contracting away from the Developer's business premises (for example, following an in-person visit to the Client's shop or office), the cancellation rights in Clause 11 apply.
5. Client Responsibilities
To deliver the Project on time, the Developer needs the Client to:
- Provide text, images, logos, and other content needed for the site, or confirm the Developer should source placeholder/stock content instead.
- Respond to requests for feedback or approval within a reasonable time — delays here may extend the delivery timeline.
- Provide accurate business information and confirm they have the right to use any content, images, or trademarks they supply.
- Keep any login details, hosting accounts, or domain credentials shared with the Developer secure.
The Client is responsible for ensuring that any content they supply (text, images, testimonials, claims about their products or services) is accurate, lawful, and does not infringe anyone else's rights. The Developer is not responsible for reviewing or fact-checking Client-supplied content.
6. Intellectual Property and Ownership
Once the Website Build fee has been paid in full, ownership of the final website's custom code and design, as built for the Client, transfers to the Client. Until full payment is received, all work remains the property of the Developer.
This transfer does not extend to:
- Third-party assets such as stock photos, icon sets, fonts, plugins, themes, or libraries, which remain subject to their own licence terms. The Developer will ensure any such assets used are licensed appropriately for the Client's use, and will inform the Client of any ongoing licence fees or attribution requirements.
- The Developer's own general tools, code snippets, boilerplate, or methods, which the Developer may reuse on other projects.
The Developer may, unless the Client requests otherwise in writing, display the finished website in a portfolio and describe the nature of the work carried out for marketing purposes, without disclosing confidential business information.
7. Hosting and Domains
Unless hosting is included as part of a Maintenance Plan, the Client is responsible for purchasing and maintaining their own hosting and domain name. The Developer can advise on suitable providers and assist with setup for an agreed fee.
If the Developer purchases or manages a domain or hosting account on the Client's behalf, this will be documented in writing, including who holds the account login and who is responsible for renewal costs.
8. Monthly Maintenance Plan
Where the Client takes out the Monthly Maintenance Plan:
- The plan is billed monthly and may be cancelled by the Client at any time, with cancellation taking effect at the end of the current paid month. There is no minimum term or exit fee.
- The plan covers reasonable minor content updates (e.g. text or image swaps), security and software updates, monthly performance checks, backups, and bug fixes arising from normal use.
- The plan does not cover new page builds, redesigns, or new features — these are quoted separately.
- If the Client cancels and later wants to resume, current pricing at the time of resumption will apply.
9. Data Protection
Where the website collects personal data from visitors (for example, via a contact form), the Client is the data controller for that data and is responsible for complying with UK GDPR and the Data Protection Act 2018, including having a privacy policy on the site.
Where the Developer processes personal data on the Client's behalf (for example, by building or hosting a form that submits to a third-party service), the Developer acts as a data processor and will only use that data to provide the Services, will not use it for its own purposes, and will assist the Client in meeting its data protection obligations where reasonably possible.
The Developer will use appropriate technical measures to keep any Client or end-user data it handles secure, and will inform the Client without undue delay if it becomes aware of a personal data breach affecting the Project.
10. Warranties and Liability
The Developer will carry out the Services with reasonable care and skill, in line with the Consumer Rights Act 2015 (where applicable) and to a professional standard.
The Developer does not guarantee specific business outcomes, such as a particular volume of traffic, search engine ranking, or increase in sales, as these depend on many factors outside the Developer's control.
To the fullest extent permitted by law, the Developer's total liability arising out of or in connection with the Project is limited to the total fees paid by the Client for the Website Build in question. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
The Developer is not liable for losses caused by third-party services (e.g. hosting providers, payment processors, plugin developers) failing or changing their terms, though the Developer will act reasonably to assist the Client in resolving such issues.
11. Cancellation and Cooling-Off Rights
If the Client is a consumer (i.e. acting for purposes outside a trade, business, or profession) and this agreement was entered into away from the Developer's business premises — for example, following an in-person conversation at the Client's premises — the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give the Client the right to cancel within 14 days of agreeing to the contract, without giving a reason.
If the Client wants work to begin within that 14-day period, the Developer will ask the Client to give express consent to this in writing, and to acknowledge that:
- Once the Developer has completed the Services in full within the 14-day period, with the Client's consent, the right to cancel is lost.
- If the Client cancels after work has started but before completion, they will be charged a reasonable amount for the work carried out up to the point of cancellation.
Where the Client is contracting as a business (i.e. the Services are for their trade, business, craft, or profession), the statutory cancellation rights above do not apply, and cancellation is instead governed by Clause 12.
12. Termination (Business Clients)
Either party may terminate an agreed Project before completion by giving written notice. If the Client terminates, they will pay for all work completed up to that point, calculated on a fair and reasonable basis relative to the total agreed fee.
The Developer may pause or terminate the Project if the Client fails to pay an invoice within 14 days of it falling due, or fails to provide information or approvals needed to continue after being given reasonable notice and opportunity to respond.
13. Confidentiality
Each party agrees to keep confidential any non-public business information disclosed by the other in connection with the Project, and not to share it with third parties, except as needed to deliver the Services or as required by law.
14. Force Majeure
Neither party is liable for delay or failure to perform obligations caused by events outside their reasonable control, such as internet or power outages, illness, or third-party service failures. The affected party will inform the other as soon as reasonably possible and work to resume the Project promptly.
15. General
- These Terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales, unless the parties are based in Scotland or Northern Ireland, in which case the corresponding local law and courts apply.
- If any part of these Terms is found unenforceable, the rest will remain in effect.
- The Developer may update these Terms for future projects; any changes will not apply retroactively to a Project already agreed in writing.
- These Terms, together with the agreed quote or order confirmation, form the entire agreement between the parties for the Project.
This document is a template and does not constitute legal advice.